CUSTOMER SATISFACTION QUESTIONAIRE

Thank you for your recent purchase of a Collins Bus Corporation product. Your complete satisfaction with both our product and service is important to us. In order to continue to provide you with the best product possible, we would appreciate your feedback. Please take a moment to answer the following questions.

CUSTOMER SATISFACTION

Use the following rating scale for the questions below.

Excellent - 5 Very Good - 4 Good - 3 Fair - 2 Poor - 1 Not Applicable - N/A

1. PRODUCT

A. Product Features *

Did Collins Bus offer the features you require for your application? *

B. Product Qualtiy *

Is there anything Collins Bus Can do to improve the quality of our products?

C. Product Price *

Do you feel the Collins Bus proudct offers a good value in the market? *

2. SERVICE

A. Distributor Support *

Did the distributor meet your expectations for customer service? *

B. Factory Support *

Did Collins Bus representatives meet your expectations for customer service? *

C. Product Delivery *

3. RELATIONSHIP

A. Overall Satisfaction *

Have you purchased a Collins Bus in the past? *

Would you purchase a Collins Bus in the future? *

Would you recommend our products to members in other organizations? *

4. ADDITIONAL COMMENTS

Additional Comments